INTELLNOVA UNION PTE. LTD.
When you use the features of INTELLNOVA UNION products (hereinafter collectively referred to as "this Product"), it means that you have fully read, understood, and agreed to accept all the contents of this Privacy Policy. This Product is developed and operated by INTELLNOVA UNION PTE. LTD. (hereinafter collectively referred to as "we" or "us"), and we have the right to publish the revised and updated Privacy Policy content on the official website at any time, which shall take effect immediately upon publication. Please pay attention to subsequent modifications and changes to the policy. If you continue to use the services provided by this Product, you will be deemed to have read, understood, and agreed to all updated terms. If you are a minor under the age of eighteen, in addition to meeting the above requirements, you may only apply for registration and use the services of this Product after your legal representative has read, understood, and agreed to all the contents of these terms and their subsequent modifications and changes. When you complete the relevant application or start using the services of this Product, you are deemed to have guaranteed us that you have obtained the prior consent of your legal representative.
Please note that to ensure the normal use of this Product's services, you need to enable network permissions and ensure that WLAN or mobile network is connected. The resulting data charges should be consulted with your local telecom carrier. If you disable or do not allow this Product to use network permissions, you will not be able to use this Product's services normally.
Welcome to this Product! We are always committed to protecting your privacy and strictly complying with relevant privacy laws, regulations, and standards (including iOS platform privacy compliance requirements). To fulfill our commitment to respecting and protecting your privacy, we will follow the basic principles described in detail below, and have formulated this Privacy Policy based on these principles:
This Privacy Policy will explain how we process and protect your personal information, and the various choices you have regarding viewing and controlling your personal information. This Privacy Policy applies to the following scenarios:
During your use of our services, we may need to collect and use your personal information, which can be categorized into the following three situations:
- To implement the basic functions of the services provided to you, you must authorize us to collect and use the necessary information. If you refuse to provide such information, you will not be able to use our products or services normally;
- To implement the additional functions of the services provided to you, you may voluntarily choose whether to authorize us to collect and use such information. If you refuse to provide it, you will not be able to use the relevant additional functions or achieve the expected effect of those functions, but it will not affect your use of the basic functions of the products and/or services;
- To implement third-party login functionality, we need to view your application list. When a supported third-party application is detected, we can provide a launch function to enable quick login (on the iOS platform, we will strictly comply with Apple ID login privacy requirements).
Circumstances in which we may indirectly collect your personal information include:
- During the process of your registration as a user of this Product and use of the services, with your authorization, we may obtain relevant information from our affiliates, partners, and others to facilitate processing your orders, ensuring smooth service completion, or better preventing online fraud. For this purpose, within the scope of iOS platform compliance, we will use device-related identification information (such as IDFV, IDFA, strictly following Apple's advertising identifier usage guidelines);
- When you log in using a third-party account (such as Apple ID), we will obtain the account information you share from the third party (such as nickname, avatar), and after you agree to this Privacy Policy, we will bind your third-party account with your this Product account.
Basic User Services:
We provide basic user services through your this Product account. If you need to register as a user and use the basic services, you need to provide your mobile phone number, email, desired username, and password for account creation. If you only need to use the browsing function, you do not need to register an account or provide the above information.
For services that require a this Product account, we may verify your identity based on the information you provide to ensure that we are providing services to you personally.
If you choose to log in via SMS verification code, you authorize us to call the SMS receiving and processing function to send you a text message for identity verification.
Additional User Services:
Authorized Login: With your consent, we may share your account information (avatar, nickname, and other information indicated on the page) with third parties to facilitate your quick completion of third-party account registration or login (on the iOS platform, this will comply with Apple's ecosystem privacy requirements). Additionally, with your authorization, we may obtain your third-party account information from third parties and bind it with your this Product account, enabling you to log in directly through your third-party account and use our products and/or services. We will use the relevant information within the scope of your authorized consent.
Account Information Display: If you already have a this Product account, we may display your above personal information in this Product, as well as your activities in this Product or products and services associated with your this Product account, including centrally displaying your personal information, discount benefits, etc. through this Product. We will respect your choices regarding this Product's services and account settings.
During your use of our services, to identify abnormal account status, investigate order transaction risks, ensure transaction security and system operation security, understand product compatibility (including iOS device adaptation), and provide you with more relevant page displays and search results, we will collect relevant information generated during your use of the services, specifically including:
Please note that standalone device information and log information cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or use it in combination with personal information, then during the combined use period, such non-personal information will be treated as personal information. Unless authorized by you or otherwise required by laws and regulations, we will anonymize and de-identify such information.
While browsing our website or client, you may choose to add items of interest to your saved list, enable arrival notifications, or share information with third parties through the functional components we provide. Using the arrival notification function requires you to enable notification permissions (on the iOS platform, following Apple's notification permission guidelines). When you use the above functions, we will collect log information including saved records, arrival notification records, sharing history, like records, favorite records, and comment records to implement the above functions and other purposes we clearly inform you of.
When you order specific products or services from this Product, our system will generate an order for you. To ensure smooth delivery of products or services, you need to provide the recipient's name, mobile phone number, and delivery address. If you refuse to provide such information, we will not be able to complete the delivery service. If you order products or services for others through this Product's services, you need to provide the above information of the actual purchaser, and before providing it, you must ensure that you have obtained the authorized consent of the actual purchaser.
At the same time, the order information will include the purchased product or service information, order number, creation time, transaction reference number, payment time, logistics information, and total product price. We collect this information to ensure that you complete transactions smoothly, ensure transaction security, facilitate your inquiry of order information, provide customer service and after-sales services, and achieve other purposes we clearly inform you of.
To better conduct attribution analysis and optimize your ordering and delivery experience, we use the adjust attribution platform, which will process device identifiers and behavioral data related to orders within the compliance scope. For details, please refer to adjust's official privacy policy: https://www.adjust.com/terms/privacy-policy/
To complete order payments, you need to select a payment method. To enable us to timely understand and confirm your payment progress and status, and to provide you with after-sales and dispute resolution services, you agree that we may collect payment progress-related information from the transaction counterpart you select. The third-party payment methods we provide will comply with iOS platform payment-related guidelines, and currently supported third-party payment methods include NewebPay, JKOPAY, credit cards, etc.
To ensure that the products and/or services you purchase can be delivered smoothly, safely, and accurately, we will provide your order information to the logistics service provider. To timely understand and confirm the delivery progress and status, and to provide you with after-sales and dispute resolution services, you agree that we may collect delivery progress-related information from the logistics service provider.
When you contact us or submit pre-sale or after-sale inquiries or dispute resolution requests, to protect your account and system security, we need you to provide necessary personal information to verify your membership identity. To facilitate communication with you and quickly resolve your issues, or to record the handling plans and results of relevant issues, we may save your communications/call records and related content with us (including account information, order information, other information you provide to prove relevant facts, or contact information you leave). If you make inquiries, complaints, or suggestions about a specific order, we will use your account information and order information.
To enhance the security of your use of the services provided by us and our affiliates and partners, to protect the personal and property safety of you, other users, or the public, to prevent phishing websites, fraud, network vulnerabilities, computer viruses, cyber attacks, network intrusions, and other security risks, and to more accurately identify violations of laws, regulations, or this Product's relevant agreements and rules, we may use or integrate your user information, transaction information, device information (within the scope of iOS platform compliance), service log information, and information shared by affiliates and partners with your authorization or as required by law, to comprehensively assess your account and transaction risks, conduct identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law.
To ensure that you can upload, submit, store, or publish content (including but not limited to images, text, etc.) on this Product APP, we will collect the information you publish and display your published content. You may also, by actively uploading images, authorize this Product to access your camera and photos (on the iOS platform, following Apple's camera and photo permission guidelines), enabling you to publish content by taking photos or uploading photos. You may delete published information at any time.
To provide you with more convenient, high-quality, and personalized products and/or services, and to enhance your user experience, we may collect and use your personal information in the following additional services. If you do not provide this information, it will not affect your use of the basic services of this Product such as browsing, searching, and purchasing, but you may not be able to enjoy the experience brought by these additional services. The specific additional services include:
To bring you a better product and service experience, we will continue to improve our technology and may from time to time launch new or optimized functions, which may require collecting and using new personal information, or changing the purpose and method of using personal information. In this regard, we will separately inform you of the purpose, scope, and method of information collection through updating this policy, pop-up prompts, page descriptions, etc., and provide you with a channel to independently choose to consent, before collecting and using the information after obtaining your explicit consent.
Without disclosing individual users' privacy information, we have the right to analyze the overall user information database for commercial use. We may conduct statistics on the usage of our online services and may share these statistical information with the public to demonstrate the overall usage trends of the services. Such statistical information does not contain your identity information.
According to relevant laws and regulations, the following circumstances for collecting your information do not require your authorization consent:
In the process of providing services, this Product will call certain permissions on your device that involve personal information (on the iOS platform, strictly following Apple's permission request guidelines). The following are the business functions corresponding to the permissions called by this Product, the purposes of calling them, and the inquiries made to you before calling. You can select to disable some or all permissions in the "Settings - Privacy & Security" on your iOS device, thereby refusing to allow us to collect the corresponding personal information. For specific permission management paths, please refer to the iOS system guidelines.
To ensure the normal operation of the website and provide you with a more convenient access experience, we will store small information files called Cookies on your iOS device or computer. Cookies typically contain identifiers, website names, and some numbers and characters. With Cookies, websites or clients can store information such as your preferences and items in your shopping cart. We will not use Cookies for purposes other than those described in this policy.
You can manage or delete Cookies according to your preferences. In the iOS Safari browser, you can clear Cookies through "Settings - Safari - Clear History and Website Data"; most web browsers also have the ability to block Cookies, but doing so will require you to manually change user settings each time you visit our website.
Except in the following circumstances, we will not share your information with any third party:
We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
We will only disclose your information in the following circumstances, and under the premise of taking security protection measures that meet industry standards:
In the following circumstances, we do not need to obtain your prior authorization consent to share, transfer, or disclose your personal information:
We will adopt security protection measures that meet industry standards, including establishing comprehensive system standards and applying security technologies, to prevent your information from unauthorized access, use, or modification, and to avoid information damage or loss. For example, in some services, we will use SSL and other encryption technologies to protect your information, encrypt your information through encryption technology for storage, and use isolation technology to achieve information isolation.
In the information use phase, such as information display and information correlation calculations, we will use various information desensitization technologies to enhance the security of the information use process. At the same time, we use strict information access permission controls and multi-factor authentication technologies to protect information and prevent information from being used in violation of regulations.
We standardize the storage and use of information by establishing information classification and grading systems, information security management standards, and information security development guidelines.
We exercise comprehensive security control over information by signing confidentiality agreements with personnel who have access to information and establishing monitoring and audit mechanisms.
We strengthen security awareness cultivation by regularly conducting security and privacy protection training courses to enhance employees' awareness of the importance of information protection.
We only allow employees and partners who need to know your information to access relevant information, and have established strict access permission controls and monitoring mechanisms for this purpose. At the same time, we require all personnel who may come into contact with your information to fulfill confidentiality obligations. Failure to fulfill these obligations may result in legal liability or termination of the cooperative relationship with us.
We will take all reasonable and feasible measures to ensure that we do not collect information unrelated to the services.
The network environment is not absolutely secure, and when you communicate with others via email, instant messaging, social software, or other service software, the communication content cannot be guaranteed to be fully encrypted. Therefore, we recommend that you set complex passwords when using such tools and pay attention to protecting the security of your personal information.
Although we have taken multiple security measures, the network environment cannot be guaranteed to be 100% secure. We will make every effort to ensure the security of the information you send to us. If our physical, technical, or management protection facilities are damaged, resulting in your information being accessed without authorization, publicly disclosed, tampered with, or destroyed, thereby causing damage to your legitimate rights and interests, we will bear the corresponding legal liability in accordance with the law.
When you communicate with third parties or purchase products and services through this Product's services, it is inevitable that you need to disclose personal information such as contact information and mailing address to the transaction counterpart or potential transaction counterpart. Please properly protect your own information and only provide it to others when necessary.
To address potential risks such as information leakage, destruction, and loss, we have formulated multiple management systems that define the classification and grading standards for security incidents and security vulnerabilities and the corresponding handling procedures. At the same time, we have formed a dedicated security incident response team that, in accordance with security incident handling procedures, activates emergency plans for different types of security incidents, conducting loss mitigation, analysis, localization, formulating remedial measures, and working with relevant departments to trace and combat the sources.
In the unfortunate event of an information security incident, we will, in accordance with the requirements of laws and regulations, promptly inform you of the following: the basic situation of the security incident and its possible impact, the disposal measures taken or planned to be taken, recommendations for you to independently prevent and reduce risks, and remedial measures for you. We will inform you individually by sending emails to the email address you provided during registration, push notifications, and other methods. If it is difficult to inform all information subjects individually, we will publish announcements through reasonable and effective methods. At the same time, we will proactively report the handling of information security incidents to regulatory authorities as required.
Please understand that due to technical limitations and the boundaries of risk prevention, even if we have maximized security measures, we cannot always guarantee absolute information security. You should be aware that the systems and communication networks you use to access this Product's services may experience issues due to factors beyond our control.
You have the right to access your personal information, except in exceptional circumstances stipulated by laws and regulations. You can access it yourself through the following methods:
We encourage you to promptly correct and modify your personal information to ensure it is accurate and valid. You can access your personal information through the above paths and complete modifications, additions, or deletions yourself according to the information management method, or request us to assist in handling them.
In the following circumstances, you may submit a request to us to delete your personal information:
If we decide to respond to your deletion request, we will also notify the entities that obtained your personal information from us (such as the adjust platform, logistics service providers) to promptly delete the relevant information, unless otherwise required by law or the entity has obtained your independent authorization.
Public Information Risk Notice: Information you upload, publish, or publicly share on this Product's services (such as comments, posts) may be viewed or saved by other users. Even if you delete such information, it may not be completely eliminated due to third-party caching, copying, or other behaviors. We are not liable for information leaks in such circumstances. Please carefully consider the content of publicly shared information.
Under the premise of meeting the conditions agreed in this Product's service agreement and relevant national laws and regulations, you may apply for account deactivation. The specific application methods are as follows:
After account deactivation, all service information and personal information associated with the account will be deleted or anonymized in accordance with the requirements of laws and regulations (except for information that must be retained by law, such as transaction records, which will be retained for the statutory minimum period). After account deactivation, you will no longer be able to use that account to log in or use this Product's services, nor will you be able to recover account-related information.
You always have the right to choose whether to disclose personal information. Some information is a necessary condition for using this Product's services, but the provision of most other information is your voluntary decision. You can manage authorizations through the following methods:
When you withdraw an authorization, we will no longer be able to provide the services corresponding to that authorization, nor will we process the relevant information. However, your decision to withdraw the authorization does not affect the information processing activities that have already been conducted based on your prior authorization.
Certain information may be considered sensitive due to its special nature, such as your identity information (ID card number, passport number, etc.), financial information (bank card number, payment account, etc.), location tracking, minor's information, etc. When using this Product's services, please do not proactively disclose sensitive information (such as ID card number, bank card number, etc.). If it is indeed necessary to provide it, we will ensure information security through measures such as encrypted transmission and desensitized storage. You agree that we will process your sensitive information in accordance with the purposes and methods described in this Privacy Policy.
To ensure information security, when you submit requests to access, correct, or delete personal information or deactivate your account, you may need to provide a written request or verify your identity through other means (such as verifying your registered mobile phone number or email verification code). We will respond within 15 business days after verifying your identity; if you are not satisfied with the response, you may file a complaint through the official contact email [email protected].
For reasonable requests, we will not charge fees in principle, but for multiple repetitive or excessive requests, we may charge a reasonable cost fee. For baseless repetitive requests, requests requiring excessive technical support, requests that may pose risks to others' legitimate rights and interests, or impractical requests, we may refuse them.
In the following circumstances, in accordance with the requirements of laws and regulations, we are unable to respond to your requests:
7.6.1 Storage Location
In principle, personal information collected and generated during our operations will be stored within China, except in the following circumstances:
If information needs to be transmitted cross-border, we will take measures such as encrypted transmission and signing cross-border data transfer agreements in accordance with the requirements of laws and regulations to ensure information security.
7.6.2 Storage Period
Your personal information will be retained until you deactivate your account, unless there are mandatory retention requirements by law:
If our products or services cease operations, we will notify you through push notifications, in-app announcements, and other means, and delete your personal information or anonymize it within a reasonable period.
We attach great importance to the protection of minors' personal information. If you are a minor under the age of 18, you must read this Privacy Policy under the supervision of your legal guardian and may use our services or provide personal information to us only after your legal guardian has given explicit consent.
For personal information of minors collected with the consent of the legal guardian, we will only use or disclose it when permitted by law, when the legal guardian has given explicit consent, or when necessary to protect the minor. If the legal guardian discovers that we have collected a minor's personal information without obtaining consent, they may contact us through the official contact email [email protected], and we will immediately take measures to delete the relevant information.
If you are the legal guardian of a minor, when you have any questions about the minor's information processing behavior on this Product, you may communicate with us through the above contact method, and we will fully cooperate with your inquiries and processing requests.
We provide online deletion functions through official channels, and you can directly contact customer service to perform account deletion operations.
To protect your account security and property rights, we need to perform identity verification for deactivation applications (e.g., verifying the mobile phone number bound to the account) to confirm that the account is indeed registered by you.
You may also complete the deletion operation yourself through the deactivate account function within the this Product APP.
Regardless of the method you choose, please note: even if your this Product account is deleted (i.e., deactivated), it does not mean that you are exempt from the liabilities you may bear under relevant laws and regulations, agreements, rules, etc. After account deletion, you still need to bear the corresponding legal liability for your behavior during the period of using this Product's services.
If you have any questions about this Privacy Policy, need to file a complaint, or submit personal information-related requests, you may contact us through the following methods:
Contact notes: