User Agreement

1.1 INTELLNOVA UNION — Your Global Collectibles Destination (hereinafter referred to as "the Product") hereby reminds you (hereinafter referred to as "User") to carefully read this Product User Agreement (hereinafter referred to as "this Agreement") before purchasing goods through the Product platform, ensuring that you fully understand all terms of the Agreement, including terms that exempt the Product from liability and terms that limit User rights. Please carefully consider before choosing to accept or reject this Agreement; only by accepting all terms of this Agreement may you enjoy the rights to register, log in, top up, or purchase services covered by this Agreement. Your registration, click confirmation, login, use, top-up, purchase, and other actions will be deemed as acknowledgment of this Agreement and agreement to be bound by all its terms.

1.2 The content of this Agreement includes the main body of the Agreement, the Privacy Policy, and various terms and rules that have been published or may be published in the future by the Product platform and that take effect according to the procedures stipulated in this Agreement. Users should understand and agree to this arrangement. Continued use of the platform indicates no objection to the content of this Agreement. If specific rules within the platform are inconsistent with the provisions of this Agreement, the specific rules shall prevail.

1.3 This Agreement governs the rights and obligations between the Product and the User regarding the "Product" platform application services (hereinafter referred to as "Services"), where "User" refers to an individual who registers, logs in, and uses the platform services. The Product reserves the right to update this Agreement at any time. Updated terms will be displayed to Users in the manner stipulated by this Agreement; upon User confirmation, the new Agreement shall become binding on the User and shall take immediate effect for Users who have already registered and conducted transactions. If you do not agree with the updated terms, you should immediately stop using the Product services; if you continue to use them, you will be deemed to have accepted the new Agreement.

1.4 Provided that you comply with this Agreement, the Product grants you a personal, non-transferable, and non-exclusive license to use the Product platform (hereinafter referred to as "the Platform"). You may install, use, display, and run the platform on a single terminal device for non-commercial purposes.

2.1 When a User uses the Platform, the system will generate a unique "Product" account by default. This account must be registered by binding a mobile phone number, or logged in through third-party channels (such as Facebook Quick Login, Google Quick Login, etc.). If choosing mobile phone number registration, please use a number that has not yet been bound to a "Product" account and has not been banned by the Product in accordance with this Agreement.

2.2 The Product may change the account registration and binding methods based on User needs or product service adjustments; at such times, the account registration and binding rules shall be based on the content displayed on the Product in real time.

2.3 If a registration applicant has a prior record of being banned by the Product, is suspected of false registration, abuses another person's name to register, or has other circumstances that do not meet the permission criteria, the Product reserves the right to reject the registration application.

2.4 Due to the uniqueness of the "Product UID," Users cannot modify the ID automatically assigned by the system.

2.5 If the personal information provided by the User during registration changes, it can be updated in real time through the "My" page within the "Product" APP; the Product shall not bear responsibility for losses caused by failure to update information in a timely manner.

3.1 Transaction Terms

3.1.1 Users can learn about the service content provided by the platform by browsing the Product website or APP.

3.1.2 Information such as product prices, quantities, descriptions, and inventory status may change at any time without further notice. Please check the latest information on the product page yourself. The Product will make every effort to ensure the accuracy of product information. However, due to objective factors such as the wide variety of products, the large volume of information, and limitations of network technology, there may be delays or errors on product information pages, which you should be aware of and understand.

3.1.3 Subject to compliance with relevant laws and regulations, the Product may decide the advertising content and display methods that Users see in the "Product" application interface according to the requirements of partnering advertisers.

3.1.4 The types of goods and services that Users can purchase through account top-ups and the corresponding prices shall be based on the real-time display on the Product platform.

3.1.5 Due to unstable network environments, the cumulative account balance and order information displayed in the User's "Product" application may differ from the data on the Product server; the actual account balance and purchased products shall be based on the server-side records, and the User acknowledges and agrees to this.

3.2 Delivery Service

3.2.1 When Users claim goods, a shipping fee of TWD 120 per shipment is required (virtual goods are exempt from shipping fees); delivery services are not available for remote areas (such as Kinmen, Lienchiang, Penghu).

3.2.2 If the goods are virtual goods (such as top-up cards, coupons, etc.), they can only be redeemed to the mobile number or email bound at the time of account registration; for virtual goods that cannot be directly redeemed, the platform will send product information such as card codes and passwords to the User via SMS, and successful SMS delivery will be deemed as receipt by the User. If card codes or passwords are invalid and cannot be redeemed, please retain relevant photos and video evidence and contact platform customer service for assistance.

3.2.3 During the delivery process, if force majeure events such as epidemics, natural disasters, or logistics station closures prevent ordinary courier delivery to the destination, the User shall bear the additional shipping cost to switch to an available delivery method such as Yamato Transport; specific matters shall be confirmed between the User and platform customer service. If the delivery destination truly does not meet courier delivery conditions, the Product will suspend processing of the order until delivery conditions are restored. Please be aware of this.

3.2.4 The delivery times listed on the Product platform are for reference only and may vary due to objective factors such as inventory status, delivery routes, and receiving locations; the specific delivery time shall be based on the actual time the goods leave the warehouse, and Users should be aware of and understand this.

4.1 When you click the fixed amount displayed on the payment page and check the box agreeing to this Agreement, you can complete the payment; successful payment is deemed as your having read, understood, and agreed to execute the relevant provisions of this Agreement.

4.2 When paying via Newebpay, JKOPay, or credit card, if the purchase fails or a refund is requested after successful payment, the refunded amount will be returned to the original payment account, and any handling fees incurred during the refund process will be deducted from the refund amount. Please choose carefully. The User fully understands and accepts this without any objection.

4.3 Accuracy of Order Information: When submitting an order, please carefully confirm the product name, price, quantity, model, specifications, dimensions, color (for products not marked with specifications, the actual product received shall prevail); when claiming goods, please confirm the recipient's name, contact phone number, delivery address, and other information. If the recipient is not you personally, their actions and expressions of intent are equivalent to your own, and you shall bear joint liability for the legal consequences of their actions. By submitting your order, you confirm responsibility for the accuracy of the product and recipient information in the order; if delivery delays, inability to deliver, or delivery to an unintended recipient occur due to incorrect recipient information you provided, the resulting losses or additional costs shall be borne by you.

4.4 The Product values the protection of minors' personal information. In accordance with relevant laws and regulations, if you are a minor under 18 years of age, you must obtain written consent from a parent or legal guardian before using the Product services. If you read and sign this purchase agreement, and complete registration and purchase after explicit prompts from the Product, you are deemed to have obtained guardian consent or ratification, and your consumption activities have legal effect, and you shall bear corresponding legal liability; actions taken by the Product under this Agreement shall also be legally binding on you.

4.5 If you are the guardian of a minor, please diligently fulfill your guardianship duties to prevent minors from engaging in addictive behavior, excessive spending, ingestion of product parts, or other behaviors harmful to physical and mental health. For already-occurred minor consumption, you must provide valid identification proving that the consumption was indeed conducted by a minor, and negotiate with the operations team. Minor consumption must be supervised by a guardian; the Product does not accept refund requests based on unverifiable reasons such as "unauthorized top-up and consumption by a minor." If you have any questions, please provide relevant proof of inadequate supervision and actively cooperate with the platform's handling process.

4.6 Excessive indulgence in paid entertainment activities may affect physical and mental health and normal life. It is recommended that you reasonably control the time spent using this service each day and spend moderately within your financial means.

4.7 The Product's various activities are not related to Apple Inc.

5.1 Users understand and agree that product styles and specifications are as displayed on the product page. Unless the product has a major defect, returns or exchanges based on "dissatisfaction with the product style" are not supported.

5.2 If you refuse to sign for goods that do not support returns or exchanges without legitimate reason, or refuse to sign for goods that are not suitable for refusal, the risk of damage or loss of goods after return, as well as related costs, shall be borne by you. If the goods are no longer in a condition to be re-shipped, or if you refuse to sign again, the order loss shall be borne by you.

5.3 Please confirm your order carefully before purchase. After you complete payment, the Product will process your order immediately. The actual goods received shall be consistent with the order display. You are advised to consume rationally. The User fully understands and accepts this without any objection.

5.4 Due to factors such as lighting, photography equipment, and monitor resolution, product images may have color differences. The actual product received shall prevail. Factory mass-produced goods such as toys and PVC figures may have slight paint overflow, small areas of paint loss, or minor imperfections, which are within the normal production range. Users with extremely high requirements for product quality and appearance are advised to purchase from physical stores to avoid disputes. Issues caused by manufacturer defects, rough logistics handling, weather, accidents, and other uncontrollable objective factors do not fall within the scope of after-sales service.

5.5 Please record the entire unboxing process on video. If the outer box is severely damaged, please refuse delivery. If there are serious quality issues such as missing parts, breakage, or wrong items, please contact customer service within 3 days of receiving the product to apply for after-sales service; applications made more than 7 days after receipt will no longer be accepted.

5.6 Scope of after-sales service: only includes non-human damage situations such as "wrong item shipped, missing parts, broken parts, serious defects." Evidence requirements: an unedited, complete unboxing video must be provided.

5.7 After-sales process for quality issues: You must contact customer service within 3 days of logistics receipt to apply for return or exchange. If the product meets the return/exchange conditions and stock is sufficient, the Product will prioritize exchange service; if the product is out of stock, a return service will be provided, and the shipping costs for returns and exchanges shall be borne by you. For certain products that require the brand owner to directly handle after-sales service, the Product will provide the after-sales contact channel. The after-sales methods that the brand owner can provide include part replacement, full replacement, repair, etc., and the processing time shall be based on the brand owner's notification. The Product will make judgments based on the product issue evidence you provide, and you are responsible for the authenticity, relevance, completeness, accuracy, and timeliness of such evidence.

5.8 When returning goods, the transportation risk before the Product signs for receipt shall be borne by you.

5.9 You must apply for return or exchange within the specified time limit and send the goods back within 3 days after customer service notifies you that the goods are "ready to be returned," while also providing the logistics tracking number to online customer service. If you send the goods back after the deadline, the Product reserves the right to refuse to process any subsequent claim for return on the same issue.

6.1 Users can purchase goods and services within the "Product" application through account top-ups. Such goods and services are jointly provided by the Product and its partners.

6.2 If quality issues arise after a User purchases goods or services through top-ups, they shall be handled according to the relevant rules published by the Product, or resolved through negotiation between the Product and the User.

7.1 If an account balance error occurs during a User's top-up, the User may contact official Product customer service within 7 working days from the date the error occurred; if verified, the Product will provide corresponding compensation.

7.2 If you tamper with the "Product" application, resulting in abnormal usage behavior after installation, or obtain account balance through improper means such as hacking or exploiting system vulnerabilities, this shall be considered cheating; the Product reserves the right to cancel your User qualification, delete all account balance, and pursue legal liability.

7.3 If you wish to terminate the service and apply for account cancellation, you must first contact Line customer service to complete confirmation; unused top-up amounts will be processed according to the platform's refund procedures, and necessary handling fees will be deducted according to payment channel regulations during the refund. After the application is approved, the platform will complete processing within 3 working days. For details on account deletion and related operations, please refer to the "My - Settings - Delete Account" page.

7.4 Coupons, vouchers, product vouchers, red packets, etc. used in purchasing goods will not be calculated or returned when applying for a refund.

8.1 The login password of a registered User is managed by the User themselves. Please keep your password secure and do not disclose it to third parties.

8.2 If you log in through third-party channels (such as Facebook, Google), beyond the protection scope agreed upon in the Privacy Policy, you are responsible for managing the third-party account information you have authorized.

8.3 If you lose your login password, please notify the Product promptly and follow customer service guidance to resolve the issue. If account balance is lost due to your failure to properly safeguard third-party account information, the Product shall not bear responsibility.

8.4 To ensure account security, you may not gift, lend, rent, transfer, or sell your "Product" account, nor allow third parties to use it in any other way; otherwise, the legal liability and consequences arising therefrom shall be borne by you.

9.1 If service interruption occurs due to technical issues such as equipment maintenance or replacement, system failure, or communication disruption, or natural disasters such as floods, earthquakes, or typhoons, or social events such as war, unrest, or government administrative actions (hereinafter collectively referred to as "Force Majeure"), the Product may notify Users before or after the event depending on the actual circumstances; the Product shall not bear liability for damages and consequences arising therefrom.

9.2 If the Product needs to temporarily interrupt service, it will publish an announcement through the Product website to inform Users of the reason for interruption and the estimated recovery time.

9.3 If temporary service interruption causes loss of User account balance information, the Product will provide corresponding account balance compensation to affected Users, with the specific compensation amount determined by the Product based on the actual situation; however, service interruptions caused by Force Majeure are not subject to this compensation rule. The User fully understands and accepts this without any objection.

9.4 The Product will continuously improve operational safety management. Users should understand and recognize the particularity of internet services: if platform configuration errors cause confusion in product information across different sections, the platform will make comprehensive judgments based on corresponding activity rules, section price ranges, and server-side records, correct system vulnerabilities, and determine a resolution plan based on the above criteria. Users agree that the platform may cancel abnormal orders according to this rule and provide appropriate compensation to Users based on the actual situation (the specific form and content of compensation shall be determined by the platform), and hold no objection to this.

9.5 If a User falls under any of the following circumstances, the Product has the right to unilaterally terminate this Agreement and cancel the User's qualification to continue using the Product's products and services:

(1) The User is deceased;

(2) Misappropriation of another person's personal information or mobile phone number;

(3) Provision of false information during registration;

(4) Accumulation or use of account balance through illegal means such as hacking or exploiting system technical vulnerabilities;

(5) Hindering other Users from normal use of services;

(6) Falsely claiming to be a Product staff member or administrator;

(7) Unauthorized tampering with the Product's computer systems, or threatening to intrude into the system;

(8) Spreading rumors without authorization, damaging the Product's reputation by any means, or interfering with normal business operations;

(9) Using the Product's products and services to distribute spam advertisements;

(10) Other acts that violate the provisions of this Agreement or are suspected of being illegal or criminal.

10.1 Without the User's consent, the Product shall not disclose or reveal the User's personal privacy information to any third party, except in the following specific circumstances:

(1) Providing User personal privacy information as required by laws and regulations, or at the request of competent authorities (such as judicial authorities, administrative law enforcement authorities);

(2) Personal information leakage caused by the User disclosing their login password to others, sharing their registered account and password with others, or other reasons not attributable to the Product;

(3) The User voluntarily discloses their personal privacy information to third parties;

(4) The User reaches an agreement with the Product and its partners regarding the use and disclosure of personal privacy information, and the Product provides such information to partners in accordance with the agreement;

(5) User personal privacy information leakage caused by factors beyond the Product's control, such as hacking attacks or computer virus intrusions.

10.2 Users agree that the Product may use their personal privacy information free of charge in the following circumstances:

(1) Sending important notifications to Users, such as application updates, changes to the terms of this Agreement, etc.;

(2) Conducting internal audits, data analysis, and research within the Product to optimize products, service quality, and communication efficiency with Users;

(3) Managing, reviewing, and processing User information in accordance with this Agreement;

(4) Using collected User information for other functions or services to provide Users with personalized content, including but not limited to displaying targeted advertisements, sending information security alerts for browsed content, and establishing indirect audience profiles based on feature tags to optimize service experience;

(5) Other reasonable circumstances stipulated by laws and regulations.

10.3 In accordance with relevant laws, regulations, and national standards, the Product may collect, use, share, transfer, and publicly disclose User personal information without seeking User authorization and consent in the following circumstances:

(1) Directly related to national interests such as national security and national defense security; directly related to major public interests such as public safety, public health, and the public's right to know;

(2) Directly related to judicial procedures such as criminal investigation, prosecution, trial, and judgment execution;

(3) To protect the life, property, reputation, and other major legitimate rights and interests of the User or others, where it is difficult to obtain the individual's consent;

(4) The collected personal information is content that the User has voluntarily disclosed to the public;

(5) Personal information collected from legally and publicly disclosed information (such as legitimate news reports, government information disclosure platforms);

(6) Necessary for signing or performing a contract at the User's request;

(7) Necessary for maintaining the safe and stable operation of products or services (such as diagnosing and handling product or service failures);

(8) Necessary for conducting legitimate news reporting;

(9) Necessary for conducting statistical or academic research in the public interest, where the personal information in the research results published externally has been de-identified;

(10) Other circumstances stipulated by laws and regulations.

10.4 The Product will make commercially reasonable efforts to ensure the security of User information storage in this software/platform and services, but does not provide absolute guarantees, including but not limited to the following circumstances:

(1) The Product does not assume responsibility for information deletion failure or storage failure in this software/platform and services;

(2) The Product has the right to determine the maximum storage period for each User's information in this software/platform and services, and set the maximum storage space for information on the server, based on actual operational needs;

(3) If a User stops using this software/platform and services, or if the service is terminated or cancelled, the Product may permanently delete the User's information from the server; after service termination, the Product has no obligation to return any information to the User.

11.1 Product Users shall not use their platform accounts or services to engage in the following conduct:

(1) Unauthorized modification, deletion, or destruction of various types of information provided by the Product's advertising business;

(2) Creating fake accounts in bulk through technical means;

(3) Infringing upon the intellectual property rights of the Product or third parties (including but not limited to copyrights, trademark rights, patent rights, etc.);

(4) Submitting or publishing false information, or misappropriating another person's information;

(5) Disseminating illegal or harmful information such as advertisements, obscene content, or violent content without the Product's permission;

(6) Other conduct that violates the provisions of this Agreement;

(7) Other illegal or improper conduct.

11.2 Unless otherwise provided by law or with the Product's written permission, Users shall not engage in the following conduct when using the Platform:

(1) Deleting copyright identification information on the Platform and its copies;

(2) Reverse engineering, decompiling, or disassembling the Platform, or attempting to obtain the Platform's source code through other means;

(3) Using, renting, lending, copying, modifying, linking, reposting, editing, publishing, establishing mirror sites, etc. of content for which the Product holds intellectual property rights;

(4) Copying information released to terminal memory during Platform operation, interaction information between client and server, and system information necessary for Platform operation, including but not limited to accessing the Platform and related systems through plug-ins, unauthorized third-party tools/services;

(5) Modifying or forging Platform operation instructions or data, altering Platform functionality or operation effects, or operating or disseminating to the public the platforms or methods used for the above purposes (whether for commercial purposes or not);

(6) Logging in or using the Platform and services through third-party platforms, plug-ins, or systems not developed or authorized by the Product, or creating, publishing, or disseminating the above tools;

(7) Interfering, personally or by authorizing others or third-party platforms, with the normal operation of the Platform and its components, modules, and data;

(8) Other conduct not expressly authorized by the Product.

11.3 Users understand and agree that if the above-mentioned violations occur, the platform has the right to take measures such as account banning or service suspension based on the severity of the circumstances; if the conduct is suspected of being illegal or infringing, the platform has the right to pursue User liability through legal channels or transfer the matter to relevant authorities for handling (if it harms third parties or public interests).

12.1 The services provided by the Product may contain advertising content. Users agree to receive advertisements provided by the Product and third-party suppliers and partners during the use of services. Unless otherwise expressly provided by laws and regulations, Users shall be responsible for transactions conducted based on advertising information; the Product shall not bear liability for losses or damages suffered by Users due to such transactions or content provided by advertisers, and such matters shall be resolved by the transacting parties themselves in accordance with legal provisions.

12.2 Given the special nature of collectible products provided by the Platform, "7-day unconditional return and exchange" is not supported; the after-sales service application period is 7 days after receiving the product. No after-sales service will be accepted beyond 7 days.

12.3 Users should fully understand the nature and consequences of consumption activities and be responsible for all consumption activities under their own accounts. Users may not demand refunds, compensation, or other liability from the Product on the grounds of "personal preference"; the Product shall not bear liability for losses or damages caused by such claims.

12.4 Users understand and agree that if third parties raise claims, demands, or suffer losses due to the User's violation of this Agreement or related service terms, the User shall independently bear liability; if the Product suffers losses as a result (including but not limited to compensation, litigation costs, attorney fees, etc.), the User shall compensate accordingly.

12.5 Users should understand that the Product platform, like most internet platforms, may be affected by various factors such as User operations, network service quality, and social environment; it may also face security risks such as others illegally using User information to harass, third-party platforms/websites downloaded by Users containing viruses or Trojan programs that threaten terminal device and information security, thereby affecting normal use of the Platform. Therefore, Users should enhance their awareness of information security and personal information protection, properly safeguard account passwords, and avoid losses.

12.6 When using the Platform and services, Users shall bear the following risks beyond the Product's control:

(1) Risks of personal information loss or leakage due to Force Majeure;

(2) Risks of operational failures or damage caused by selecting a platform version incompatible with the terminal device;

(3) Risks and responsibilities arising from User-posted content being forwarded or shared by others;

(4) Risks of login failure, abnormal information synchronization, or slow page loading due to unstable wireless network signals or insufficient bandwidth.

13.1 You can obtain customer service contact information through the Product APP and get in touch with us. If you encounter any problems or need assistance during use, please find the customer service contact information within the APP. Our customer service team will be dedicated to providing you with help and answers to ensure your experience is as smooth as possible.

13.2 If you have complaints or reports regarding network information security, or have any questions, opinions, or suggestions about this User Agreement or personal information processing, or need to communicate regarding this statement or Product-related matters, you may contact us through customer service.

14.1 The Product reminds Users to pay attention to the terms in this Agreement regarding exemption of platform liability and limitation of User rights. Please read carefully and assess the risks independently. Minors should read this Agreement accompanied by their legal guardian.

14.2 The validity, interpretation, and dispute resolution of this Agreement shall be governed by the laws of Hong Kong, China. If any dispute or controversy arises between you and the Product, it shall first be resolved through friendly negotiation; if negotiation fails, you agree to submit the dispute to the people's court of the Product's domicile for jurisdiction.

14.3 If any provision of this Agreement is deemed invalid or unenforceable for any reason, the remaining provisions shall remain legally effective and binding on both parties.

14.4 The copyright of this Agreement belongs to the Product. The Product reserves the right to interpret and modify this Agreement within the scope permitted by law.

14.5 The headings of each provision in this Agreement are for reading convenience only, have no actual legal meaning, and cannot be used as a basis for interpreting the meaning of the provisions.

14.6 Other rights not expressly granted in this Agreement remain reserved by the Product; you must separately obtain the Product's written permission before exercising such rights. The Product's failure to exercise any of the foregoing rights does not constitute a waiver of such rights.

14.7 The Product has the right to modify the terms of this Agreement when necessary. You may review the relevant agreement content in the latest version of this software/platform. After the terms of the Agreement are changed, if you continue to use the Platform, it shall be deemed that you accept the modified Agreement; if you do not accept the modified Agreement, you should stop using this software/platform.

14.8 This Agreement shall take effect from the date of its public disclosure on the Platform and shall automatically become effective for you when you complete platform registration.

15.1 Given the special nature of collectible products, the "7-day unconditional return and exchange" policy does not apply. If you are dissatisfied with the purchased goods, you may apply for a return before the goods are claimed. The return application is initiated by you, and the platform will decide whether to approve the return based on the actual condition of the goods. The rights and obligations of both parties are governed by relevant laws and regulations. When you apply for a return, the platform will refund the amount based on the actual price of the goods purchased. You may decide whether to continue the return process based on the actual return price. After the goods are returned, the platform will refund the amount in the form of top-up value (platform-specific virtual currency) to your exclusive platform account top-up balance. The exchange ratio of currency (New Taiwan Dollars) to top-up value is 1:1, and the top-up balance can be used for direct payment within the platform to complete online transactions. You acknowledge and agree that the return or claim of goods is irrevocable; please operate with caution.

15.2 The refund amount for returned goods shall be processed as follows:

15.2.1 If you purchased products using currency, the refund amount will be calculated based on the actual price of the goods purchased, and will be credited to your platform account top-up balance in the form of top-up value.

15.2.2 If you purchased products using top-up value, the refund amount will be calculated based on the actual price of the goods purchased, and the refunded top-up value will be directly credited to your account top-up balance.

15.3 You can view information and processing status of returned goods on the "My - Return Records" page.

15.4 Coupons, vouchers, product vouchers, red packets, etc. used in purchasing goods will not be calculated or returned when goods are returned; the refund amount will be based on the actual price of the goods purchased, and will be refunded to your platform account balance.

Effective Date: March 30, 2023